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Returns
and Testing

We efficiently process both bulk and individual returns, handling all scenarios, and offer Quality Assurance testing at any outsourcing stage.

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Our Services

Vernon Computers efficiently handles product returns and testing to improve customer satisfaction and protect your brand reputation. Our expert technicians evaluate rejected items, process warranty claims, and manage supplier returns.

 

We also offer in-house repair and refurbishment services to help you recover value from returned IT equipment. For products at the end of their lifecycle, we provide secure data erasure and environmentally-friendly disposal. This comprehensive service allows you to focus on your core business while we take care of asset management.

Returns and Testing Equipment

Returns Processing

We assess how your products perform in consumer use, managing risks to protect your brand. If a replacement is needed, we ensure a seamless process for your customers, handling everything from initial contact to delivery.

 

This allows you to focus on your core business while we enhance customer satisfaction and brand integrity.

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Our technicians thoroughly inspect customer-rejected products. For items under warranty found to be defective, we manage supplier returns on your behalf.

 

We also offer in-house refurbishment and upgrading services to meet your specifications, streamlining your operations and reducing day-to-day hassles.

Diagnostic testing for items requiring repair.

Our skilled technicians are trained and certified in various technologies. Depending on the product, we can perform certain repairs in-house.

 

After auditing or repairing each item, we can grade and resell them through the appropriate channels.

Refurbish and Resell

We refurbish returned IT equipment and resell it for our customers, helping them recover value and create an extra revenue stream. Our technicians ensure each item is tested and upgraded to meet quality standards.

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Secure IT Disposal

Our IT disposal services prioritise environmental sustainability and data security. We follow industry-leading practices to ensure the complete and secure destruction of sensitive data, using thorough data wiping or physical destruction of storage devices.

 

By choosing our disposal services, you contribute to responsible

e-waste management while ensuring your organisation's data integrity is maintained throughout the process.

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